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Our Terms Shape How Your Account Works

When you open an account with mastoto slot, these terms define what you can do in the lobby, how your deposits and withdrawals flow through DANA, OVO, GoPay…

Account SecurityPayment RoutesWithdrawal ClarityData Protection
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mastoto slot Our Terms Shape How Your Account Works
REACH OUR TEAM

How to Contact Us About Your Terms Questions

Team online

Live Chat Support

Open the chat widget in the bottom-right corner of the lobby. Our team responds in English and local languages, Monday–Sunday, 08:00–23:00 Jakarta time. Use this for quick clarification on your account, payments or policy.

Email Support

Send questions about account closure, data requests or terms disputes to [email protected]. We reply within 24 hours on business days. Include your account username and the specific section of the terms you're asking about.

In-Lobby Help Centre

Navigate to Settings > Help & Legal to browse summaries of key policy areas, FAQs and our full terms document. You can also file a formal complaint or request account changes directly from this menu without contacting support.

SECURITY & TRANSPARENCY

How We Honour Your Privacy and Account Control

Data Handling

We collect your name, email, phone, date of birth and payment details only to verify your identity and process deposits via DANA, OVO, GoPay and QRIS. We do not sell or share your data with third parties outside the payment chain. Your account and transaction history stays encrypted in our database.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences. No tracking cookies follow you after you log out. You can disable non-essential cookies in your browser settings; your account will remain fully accessible, but the lobby may load slower.

Account Security Promises

Your password is hashed and never visible to our staff. We require two-factor authentication (SMS or email code) for account access from a new device. If you suspect unauthorized activity, contact support immediately; we'll freeze your account and review transaction logs within 2 hours.

Data Retention

We keep your account record for 7 years after closure to comply with payment and tax records. Game history and transaction logs are retained for 5 years. You can request deletion of non-essential data (preferences, chat history) within 30 days of account closure.

Access and Correction

Open Settings > Account > View My Data to download a copy of everything we hold about you in one file. You can change your email, phone, payment method and personal details directly in Account Settings without contacting support.

Dispute Resolution

If you believe we've violated these terms or your privacy rights, file a complaint in the Help Centre with your issue details and evidence. We respond within 5 business days. If unresolved, you can escalate to our dispute handler; we aim to reach resolution within 14 days.

Frequently Asked Questions About Our Terms

Yes. Go to Settings > Account > Close Account and confirm. We process account closure within 24 hours. Any balance in your wallet is returned to your last deposit method within 3–5 business days. Closure is permanent; you cannot reopen the same account, but you can create a new one after 30 days.

We may suspend or close your account if you violate core rules: using multiple accounts, deposits from someone else's DANA or OVO, market manipulation, or abusive conduct. We notify you of the breach and give you 48 hours to respond. If the violation is severe, we may close immediately and return your balance minus any fraudulent winnings.

We do not store your payment credentials. When you choose a method at checkout, you're redirected securely to DANA, OVO, GoPay or QRIS servers. We receive only a confirmation code; your PIN and card details never touch our systems. All transactions use SSL encryption.

We can update our terms, but we notify all account holders 14 days in advance via email and in-lobby banner. If a change harms your rights (e.g., withdrawal fees increase), you can close your account penalty-free during the notice period. Continuing to use your account after the notice period means you accept the new terms.

You can set a daily wallet spending limit in Settings > Account > Limits. Once set, you cannot deposit more than that amount per day. You can also request a time-out (pause your account for 24 hours to 30 days) without losing your balance. Limits and time-outs are your responsibility to manage.

Withdrawals to DANA, OVO, GoPay and QRIS take 1–5 minutes once we verify your request. Bank transfers take 1–3 business days. Our terms promise that we process verified requests within 1 hour. If a withdrawal fails, we automatically refund you within 24 hours and notify you via email.

No. Your account is personal and non-transferable under these terms. Any balance belongs to you alone. Selling, gifting or sharing your account with another person violates the terms and may result in account closure and balance forfeiture. Each person must hold their own account.

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